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Why Fintech Must Bridge Innovation and Institutional Trust

Salesforce has announced a deal valued at nearly $5.6 billion to acquire Braze, as dealmaking and enterprise adoption take center stage at Money20/20. In Las Vegas, JD Durkin speaks with Katie Perry, CMO at zerohash and author of Ticker Shock, about the Salesforce deal, the state of the housing market, and the biggest themes she is hearing at this year’s conference.

Perry calls the deal a big move for Salesforce, explaining that Braze’s personalized marketing software will plug into Salesforce’s Agentforce engine, and says she believes it represents about a 58% premium on the stock price from the previous day. On housing, she says the market remains as cold as the convention hall, with mortgage rates above 7% keeping homeowners with low rates from selling, and adds that affordability will be a hot-button issue heading into the midterms.

From her conversations at Money20/20, Perry says Webull is making moves in institutional products built for other fintechs, while Intuit noted that back-room conversations are focused on risk as large enterprises adopt new software. She says zerohash has rolled out a new product called AUTH by zerohash, designed to make moving crypto between accounts intuitive for users while delivering the trust and controls institutions need, reflecting a broader theme of user-friendly experiences backed by institutional-grade safeguards. She says companies from startups to Google, Oracle, Anthropic, and Perplexity are ready to make deals, but must bridge the gap between new, buzzy financial products and what big institutions will adopt. She also reflects on being on the field in Las Vegas for Josh Allen’s touchdown shovel pass to Keon Coleman.

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