Jennifer Tejada is executive chair.
John Delulo, CEO of Pager Duty.
Respectfully, it's great to have both of you.
Thank you for taking the time.
Thank you, JD.
John, I'll start with you.
Congratulations on your new role as you ring the closing bell here at the New York Stock Exchange.
What is your vision for pager duty's next chapter?
I think pager duty's next chapter is going to align with all the great things that are happening in the world right now.
The world's creating more software than it ever has before.
That software continues to be fragile, continues to break in different ways, and we're there to help.
The most important companies in the world.
To be more and more resilient and to be able to keep their operations running 24/7, 365 days a year.
And Jennifer, I want your take because I know it's not the first time you've been down here to the New York Stock Exchange.
You led the company during the 2019 IPO.
Now you're back for a new chapter.
What does that moment mean to you then and now?
Well, it's a thrill to be back on the floor and back on the podium.
The New York Stock Exchange has been such a tremendous partner to Pager duty.
It's been a wonderful 10 year run, running a business.
That really takes care of our customers and their need to deliver for their brands and puts it first.
And you know, in 10 years we 10x the business, but nothing is more exciting for me than seeing a wonderful new leader come in and prepare the company for what I think is going to be its best days ahead.
And let me stay with you for the next one.
After leading the company here for nearly a decade, why is the right time now the right time to sort of pass the baton and any of the other core values for pager duty. have stood the test of time over this last decade or so.
Our number one value is champion the customer, and it's all about building trust.
And in in the effort to do that, we've invested for many, many years since the founding of the business in 2009 to build the most resilient enterprise scaled, secure platform for operations.
And now with AI, we're able to do more, automate more, and enable our customers to do what they're great at, and that's deliver a wonderful brand.
Experience.
As we look forward, I'm really excited about the ability for us to take the proprietary data platform we have for John to lead the business in its next phase of growth, really growing into not only enterprise, but, you know, native AI companies and just a tremendous opportunity and again an absolute thrill to be here at New York Stock Exchange.
All right, so John or JD, let's kick it back over to you.
I want to get into some of the technicals here and help our audience better understand some of your business.
What is Actually an SRE agent for people who are unfamiliar.
I know you have a new AI powered one.
What are you most hoping that it actually does for your business, a pager duty?
Well, what we're really hoping is that it just continues to improve the experience that our customers enjoy when they're working with our products.
So SRE agents are people that are today helping to keep the software estate running around the world.
The SRE agents that we deploy leverage all the telemetry that we can see from our thousands.
And thousands of customers to help build an even better solution that's automated in its execution that ensures that when there are problems they're fixed even faster, that they're fixed more accurately, and that you have great telemetry on exactly what happened so you make sure you don't do it again.
That ultimately lets our customers have much more resilient infrastructures and keeps this AI economy running.
And Jennifer, under your leadership we saw so much, such a high percentage of the Fortune 500 put their trust.
Into pager duty.
Why was that the case, and what is the feedback like from a lot of those massive firms?
I mean, at the end of the day, you know, 2/3 of the Fortune 100, nearly half of the Fortune 500 choose pager duty because we are the only enterprise grade platform that's demonstrated through our track record that no matter what's going on in the market, public services failing, cyberattacks, etc. that we are there to support our customers in their most important and sometimes most difficult day.
And, uh, we're in a great place from a platform perspective with AI features throughout the platform with a very strong customer base, a terrific team, and it made this the right time to hand the baton.
But the thing that also made it a brilliant opportunity is that John is the right next leader.
And I'm just thrilled to partner with him and the board and I are so proud to have him here today and introduce him to every Here on the trading floor.
So John, one more on the technicals and a big order of business.
He recently announced a $100 million share buyback.
Talk to me first and foremost.
What does that say about your confidence in where the firm is and where do you see pager duty headed next?
Well, I think that that announcement that we made last quarter really speaks for itself.
We feel very confident and feel confident about our ability to generate the cash that we would need to execute on something like that.
Uh, I think where we're going next is, is, uh, just helping those customers that we've already had so much success with.
We have, uh, as Jen alluded to, 2/3 of the Fortune Fortune 100, uh, we call customers.
That's where we plan to continue to invest.
A lot of them are listed here on this exchange, and we're just excited to be part of keeping their businesses running and allowing them to not only benefit from digitization, as I mentioned, but also from AI and being able to, uh, focus on growing their business.
Is making their businesses more profitable.
That's, that's what we exist for.
That's, that's what we've done so well for the last 10 years under Jen's leadership.
You've had incredible growth, incredible momentum.
I'm really grateful for the time for both of you after ringing the closing bell to stick around a few extra minutes for the broadcast.
John, congratulations on the new role.
Jen, welcome back to the exchange and thank you both.
Thank you, JD.
Thank you for having us.
